Table of content
We understand that a malfunctioning digital signage system can be frustrating, especially when you rely on it to communicate important messages or create engaging experiences.
Either hardware, software, or network issues cause most hiccups. We will look into each, so feel free to jump to the section that closely aligns with the symptoms you’re experiencing.
1. Hardware
Blank Screen or No Content Displayed
If your screen isn’t showing any content, it could be that your display is not plugged in correctly. It might sound obvious, but loose cables or a simple power outage are often the cause. If not, verify that the correct input source is selected on the display. For example, if your setup uses an HDMI connection, the display should be set to receive from the HDMI port.
Cables can be another cause. If they have any signs of wear and tear, swap them out with new ones and it might solve your problem. If that doesn’t work, try restarting both the display and the media player. Often, a quick reboot can clear up minor glitches.
If your screen is still blank after these steps, you could be dealing with a more serious issue, possibly a hardware failure, which might require a call to technical support or a professional technician.
Poor Image Quality
If the images or videos on your digital signage look blurry, distorted, or pixelated, it mostly boils down to a few things.
Either the resolution of your media player is not the same as the native resolution of the display—a mismatch will cause poor image quality. Adjusting the resolution on the media player to match the display can resolve this.
Interference from nearby electronic devices can also affect display quality. If your screen is close to other electronic equipment, try moving it to see if that improves the image. Lastly, check the quality of your content files. Low-resolution files will always look bad when scaled up on a big screen.
2. Software
Frozen or Unresponsive Screen
There’s nothing worse than a frozen screen on your digital signage. If the display is unresponsive, the problem could be a software glitch or a lack of processing power.
A quick restart can usually get things back to normal. If the screen is completely frozen, you may need to unplug the device from the power source, wait a few seconds, and then plug it back in. This hard reset often clears up minor issues.
Over time, cached data and temporary files can slow down the system, leading to freezes. Clearing the cache from the device’s settings can free up the necessary resources to keep things running smoothly. Also, keep your software up to date—updates usually include performance improvements and bug fixes that can prevent freezing.
Playback Issues
If your digital signage is struggling with playback—videos not running smoothly or content not looping as it should—there are a few potential fixes.
First, make sure the content files are in a format that your media player can handle. For example, MP4 is a widely compatible format for videos. If your files are too large, they can strain the media player’s resources, so consider compressing the files without sacrificing quality.
If the media player itself is the issue, check whether it’s overheating or being pushed beyond its limits. It should be placed in a well-ventilated space and used within its operating specifications to avoid playback problems.
Incorrect Content Display
Sometimes, the content on your digital signage doesn’t look the way it should. Maybe it’s being cropped incorrectly, or the aspect ratio seems off.
For starters, the content’s aspect ratio should match the display’s aspect ratio. If your screen is set to a 16:9 aspect ratio, make sure the content is designed for 16:9 to avoid any distortion.
Using professional design tools can help you create content with the exact dimensions and resolution required for your screen. This reduces the chances of scaling issues when the content is displayed. Before going live, it’s a good idea to preview your content on the actual screen to ensure everything looks as intended.
3. Network Issues
Network Connection Problems
Digital signage systems often rely on network connections to pull in content or communicate with a content management system (CMS). If your screen isn’t updating or if you can’t push new content, a network issue might be to blame.
Start by looking at the network cables. Make sure they’re connected securely and aren’t damaged. If your signage relies on Wi-Fi, check the signal strength—moving the device closer to the router could help if the signal is weak. Usually, restarting your modem or router or modem will solve the connectivity issue. Unplugging it for about 30 seconds and then plugging it back in allows the network equipment to reset.
To confirm that your internet connection is functioning, try accessing a website on another device that uses the same network. If you can’t connect to the internet, the problem might be with your service provider, and you might need to reach out to them.
CMS Not Syncing with Display
If your digital signage isn’t showing the latest content from your CMS, it might be due to a synchronization issue.
Double-check the CMS settings to make sure everything is configured correctly, and that the device syncs at the right intervals. If the device needs login credentials to access the CMS, confirm that those credentials are correct and still active.
Outdated software can also cause problems, so check if there are any updates available for your CMS and install them. Software updates often fix bugs and compatibility issues that might be preventing your content from syncing.
Conclusion
Digital signage is a powerful tool, but like any technology, it can run into issues from time to time. Once you know how to troubleshoot these problems effectively, your displays will always be a reliable tool for your communication strategy.
You can be more proactive by staying on top of software updates, regularly checking connections, and being mindful of the quality and format of your content. However, if you encounter a persistent issue that you can’t resolve on your own, don’t hesitate to seek professional help.
